EXPERIENCE
STRATEGY
RESEARCH
Toast empowers the restaurant community to delight guests, do what they love, and thrive in an evolving industry
Toast sells software solutions tailored for the restaurant industry, including point-of-sale systems, online ordering, inventory management, and customer relationship tools. Their products streamline restaurant operations, enhance customer experiences, and drive business growth.
As a Product Designer at Toast, I worked supporting three different teams. My primary areas of product responsibility were Authentication and User Access + Security. I worked within a triad consisting of product management, engineering, and design in order to research and design platform offerings to support teams across the company and more importantly, every single customer and user of Toast software. I also offered design strategy consultation for a third team at Toast.org, Toast’s non-profit arm, focusing on supporting the communities surrounding our customers’ businesses.
Permission Design Vision
Case study - UX & ResearchAn overhaul of access management UX for Toast platform, led by myself and driven by direct user research with iterative testing
Toast for Good
Case study - Strategy A strategic introduction of UX product improvements driving customers to more effortlessly support their communities
Toast Customer Support
Case study - UX & ResearchAn urgent improvement to the growing and long neglected issue of customer caller ID with innacurate or conflicting data models